Oliver Wyman

Aviation Maintenance Quality Assurance

Date Posted:             6/20/2019

Office/region:          Atlanta, GA / Fort Worth, TX

Practice Group:       Maintenance

Reports to:                Director


Job Overview:

Oliver Wyman CAVOK provides technical consulting and services to the aviation, rail, and energy sectors. An Oliver Wyman CAVOK SME will often relate to one of the sectors but multi-sector experience is a plus. As such, Oliver Wyman CAVOK provides comprehensive technical advisory support and services that relate to safe, reliable, and cost-effective operations in the sector. The subject matter expert must have experience in Quality Assurance and infrastructure to include maintenance operations, scheduled and preventive maintenance programs, reliability analysis, regulatory requirements and maintenance/engineering support. Able to understand and promote a Safety Management System (SMS) safety culture and define risk mitigation practices in SMS. Knowledge of industry or cross industry best practices, process evaluation/improvement methodologies, and project management are important competencies as well.


Key Responsibilities:

  • Responsible for providing subject matter expertise to clients in all matters related to operations and maintenance management of equipment and infrastructure
  • Maintain thorough and consistent client communication and support to ensure high quality deliverables
  • Review and interpret regulatory requirements for impact and compliance concerns in an SMS
  • Support clients in coordinating quality assurance and safety programs in concerns with regulatory authorities
  • Conduct analysis to determine effectiveness of current operation to regulatory requirements
  • Support quality audit teams by leading the assigned specialty are (maintenance, engineering, etc.) during assessments of client current state
  • Understand the program elements of an SMS including Safety Risk Assessment and Safety Risk Management
  • Work with a team to develop or improve upon client Continuing Analysis and Surveillance Systems (CASS)
  • Assess gaps in client documentation related to regulatory requirements
  • Write or revise client manuals to improve their compliance with aviation regulations
  • Travel nationally and internationally, as required, to support clients


Education and Experience:

  • Project management experience - preferred
  • Experience interacting with regulatory authorities and air carriers and/or repair stations – required
  • Experience conducting quality audits (company, DOD, IOSA, etc.)
  • Experience writing or revising aviation program manuals
  • Ability to multi-task
  • 5+ years of experience developing/operating commercial aviation Quality Assurance programs (Part 135, Part 121,145 or foreign equivalent) - required
  • General knowledge –of Safety Management Systems
  • Familiar with airline enterprise resource planning systems (TRAX, AMOS, MXI, SCEPTRE, ULTAMAIN, PMI, RAMCO, etc.) - preferred
  • A&P license - preferred
  • Strong working knowledge of MS Office products (Excel, PowerPoint, Visio) and Adobe Acrobat - required


Skills and Attributes:

  • Demonstrate initiative and critical thinking
  • Strong analytical skills
  • Audit interview skills
  • Technical writing skills
  • Root cause analysis skills
  • Ability to provide technical support to the clients and regulators
  • Effective written and verbal communication skills
  • Effective time management and organization skills
  • Ability to effectively manage multi-functional project teams
  • Effective client interface and management skills
  • Customer service oriented with ability to adapt to a fast paced and changing work environment
  • Must be able to interface professionally, credibly and objectively with colleagues and clients
  • Team player
  • Self-directed and willing to take initiative
  • Resourceful; able to solve problems with minimal supervision
  • Exhibits attention to detail and is a champion for accuracy and quality


How to Apply:


With more than 2,900 professionals in over 40 cities around the globe, Oliver Wyman is the leading management consulting firm that combines deep industry knowledge with specialized expertise in strategy, operations, risk management, organizational transformation, and leadership development.  The firm helps clients optimize their businesses, improve their operations and risk profile and accelerate their organizational performance to seize the most attractive opportunities.  Oliver Wyman is part of Marsh & McLennan Companies [NYSE: MMC].

For more information, visit www.oliverwyman.comwww.cavokgroup.com

Oliver Wyman’s Aviation, Aerospace & Defense practice works with OEM’s, commercial passenger and cargo carriers, MRO’s other service providers, and government entities to develop and implement business growth strategies, improve operational efficiencies, and maximize organizational engagements for aviation, aerospace, and defense clients over the past five years, and have consulted to nearly three quarters of the Fortune 500 firms in these sectors.  The practice serves the industry worldwide with consultants based in the Americas, Europe and the Middle East.

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 60,000 employees worldwide and annual revenue of approximately $13 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Oliver Wyman is an equal opportunity employer.

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