We assist airlines with the assessment, design, training, implementation, continuous improvement, and administration of proactive reliability management programs – all key to lowering Cost per Available Seat Mile (CASM). If needed, we also assist airlines in gaining FAA authorization for Operations Specification (Op Spec) D074 enabling them to optimize efficiency with the reliability program. CAVOK can function as a virtual airline reliability department or provide on-site staff to support an airline in compiling and interpreting data, providing formal reliability reports (including CASS program administration) and performing aircraft and component level root cause analysis.
CAVOK supports carriers with full operational Engineering services including: alteration and repair design, AD/SB review and compliance documents preparation, layout of passenger accommodations (LOPA) drawings, aircraft bridging for acquisitions and lease returns, historic structural repairs evaluation, part equivalency evaluation and AOG support.
The client, a large European passenger airline, had seen significant operational growth in recent years and was operating a tight schedule in difficult environmental conditions. The airline’s reliability team was inexperienced and lacked in-depth knowledge of aircraft systems; access to the required data was not readily available and often incomplete. The airline wanted a review of its reliability program against best practices, focusing on program control and efficacy.
CAVOK experts interviewed a broad cross-section of the organization.
Using our proprietary model, we analyzed data to find key strengths and weaknesses in the organization and in the reliability program.
We focused on five core disciplines:
- Safety, Quality & Compliance
- Reliability & Performance
- People & Culture
- Cost & Competitiveness
- Customer Satisfaction
We recommended best practices to improve reliability.
We developed an implementation road map for the most critical recommendations.
We made 15 recommendations across three categories by priority:
- Compliance (corrective action – short term)
- Performance (key reliability improvements – medium term)
- Continuous Improvement (longer term, working toward industry best practices)
Of the 15, five initiatives were identified for targeted actions to drive immediate reliability performance.