IT System and Technology Implementation

We help operators ensure robust, integrated IT system implementations to enable effective utilization.

From maintenance and engineering, to flight operations, to reservations, these systems are increasingly intertwined and essential for efficient and compliant operations.   Yet underlying technology is changing at an ever rapid pace, challenging even the most technologically savvy operators.  Working closely with Oliver Wyman’s Aviation and Digital Technology consulting teams, along with Oliver Wyman Labs – our in-house software development group, CAVOK provides strategic and tactical support to enterprises making these technological transitions.  We help operators and airlines transition from their “as-is” to the “to-be” state with a system agnostic approach that is grounded in improving the client’s business processes through appropriate and efficient use of technology, in all its shapes and forms.



The Situation

A leading network airline with domestic and international operations sought to harmonize and upgrade its maintenance and engineering IT systems for its mainline and regional fleets.

Key requirements were to:

  • Source, evaluate and select a modern system.
  • Implement common industry leading business processes for regional and international operations.
  • Create a blueprint of the final IT solution by mapping the defined processes to the new IT system.
  • Ensure adoption of the new processes and system.


CAVOK leveraged our prescriptive MRO IT model, scoresheets and demonstration scripts to manage the RFP process through to contracting.

Moderated client workshops to create a processes catalog.

Collaborated with the client and software vendor on the to-be processes to build the solution blueprint.

Supported the software over its rollout and first year.

Conducted adoption audits and recommended course corrections for the new processes and system.



Ran a highly competitive selection process that reduced the total cost over 20 percent from the initial bids.

Implementation aligned functional areas with minimal client involvement.


Bottom Line

Consolidated inventory planning and deployment.
Improved production planning and control.
Reduced delays, cancellations and AOG events.
Organizational consolidation led to higher productivity.



IT System and Technology Implementation Insights

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