Overview
Oliver Wyman CAVOK's Aircraft Records Management team provides our clients with reliable, fully accessible, cloud-based, end-to end records management solutions.
Oliver Wyman CAVOK's record management services include:
- Auditing maintenance records for completeness and accuracy
- Initiating discrepancy resolution processes when required
- Loading/validating component configuration and recording compliance in client’s M&E IT system
- Indexing into client’s electronic recordkeeping program
- Archiving and long-term storage of hard-copy records via the client’s preferred document storage vendor
Oliver Wyman CAVOK utilizes a proprietary electronic record-keeping tool designed exclusively for aircraft and engine records. It offers optical character recognition capabilities, storage and indexing, rapidly advanced searches, auto-indexing features, and a secure online environment. Once configured, the system is easily accessible by any client authorized user from anywhere with an internet connection and has the capability of interfacing with various M&E IT systems.
Case Studies
North American cargo carrier
The client is a North American cargo carrier that needs outsourced turnkey services for modernizing and then managing its maintenance record. The client requires Oliver Wyman CAVOK to use its software tools (including programs such as TRAX, AMOS, and AirVault) and adhere to its FAA approved procedures and policies.
After implementing electronic record-keeping software, program integration with the M&E IT system, and process streamlining; Oliver Wyman CAVOK dedicates expert staffers to receive, audit and digitize the client’s maintenance records. Oliver Wyman CAVOK and the client jointly defined and agreed on procedures and KPIs to monitor progress and standards, fulfilling the client’s expectations. Oliver Wyman CAVOK integrated the client’s systems and tools responsibilities covering the full spectrum of airline records including line maintenance, heavy maintenance, routine maintenance and component maintenance. Oliver Wyman CAVOK represents the client during regulatory audits and aircraft transition cycles.
The client is fully satisfying its configuration management and aircraft records functions with no in-house staffing. Accurate information for decision-making is available in real-time. Implementation of the authorized electronic record-keeping system required only six months. Regulatory and internal quarterly QA audits resulted in, at most, minor findings to help improve the processes.
Oliver Wyman CAVOK has been successfully managing these functions at an operational level for this client for over eight years with no regulatory repercussions and significant improvement in the accessibility of the maintenance records with the click of a button.
Offerings
Technical Services
- Auditing records for completeness and accuracy
- Initiate client specific discrepancy resolution process
- Record and audit compliance in client’s M&E IT system
- Guaranteed Turn-Around Times via workflow with:
- Accountability
- E-mail notifications
- Cycle and processing time monitored and recorded
Archiving Services
- High speed scanning of hardcopy records received
- Indexing all scanned or electronically received records into an electronic recordkeeping system for filing and rapid search and retrieval
- Archiving of hardcopy records for long-term storage via Iron Mountain or another client selected vendor