Oliver Wyman CAVOK provides strategic, operational, and technical solutions to the helicopter industry worldwide.
Oliver Wyman CAVOK leverages expertise to support the global operations of the offshore oil and gas industry, emergency medical and search and rescue (EMS & SAR) services, law enforcement, tourism, and corporate transport.
Oliver Wyman CAVOK has a unique perspective on the aircraft support services including helicopter maintenance, repair and overhaul (MRO), leasing, aircraft records, and a variety of safety and operational related practices. Our areas of technical services include compliance, quality, maintenance programs, technical writing, and publications, maintenance operations, and supply chain management. Oliver Wyman CAVOK is able to support clients with implementations, assessments, operational improvements, organizational transformations, and project management for various IT and technology systems used by aviation companies.
Our team members are the global experts in helicopters and related services. We do not just provide helicopter expertise, we think together with our clients to develop best practices by combining the operational knowledge of CAVOK with Oliver Wyman’s consulting experience.
The client was a European Helicopter Operator in charge of maintaining and operating a fleet of 15 helicopters mainly used for construction and maintenance of Power Lines. The client hired Oliver Wyman CAVOK to assist them in the definition of a new Helicopter Maintenance Strategy that would help them face the recent increase and diversification of his activities.
Oliver Wyman CAVOK organized benchmark sessions with other helicopter operators to gather a maximum of performance data points and best practices on the market plus used internal IC. In parallel, we led ~20 interviews with collaborators from the client to understand the organization and processes of the Maintenance and gather their thoughts about its strengths and weaknesses. The last step was to identify a series of levers applicable to the client to help him improve its maintenance and evaluate the efficiencies that could be created.
The client had very little data concerning his activities and our first impact was to provide him with a clear and fact-based view of the performance of its Maintenance. The second key impact was that we provided the client with ~35 levers and a clear roadmap about how to improve the performance of its Maintenance activities, with a potential impact of 1.2M€ of efficiencies (i.e. ~15% of the total Maintenance costs).
Helicopter maintenance optimization lever benchmarks as well as our past experiences have allowed us to identify 40 levers potentially applicable to customer maintenance.
- Safety Culture Assessment
- Management System and Compliance Diagnostics
- Human Factors, Error Management and Human Performance Enhancement
- Just Culture Development and Implementation
- Safety Leadership Workshops and Coaching
- Safety Event Investigation and Analysis
- Independent Compliance Audits