Overview
Oliver Wyman CAVOK drives improvement through health assessments, project management office, and continuous improvement to help our clients become operationally best-in-class.
The Operations and Technical PMO focus area provides support to our clients in three main ways: health assessments, project management office, and continuous improvement.
We perform health assessments through Rapid Assessment Frameworks (RAF) to help clients understand where they stand among their peers in the industry and identify competitive advantages and risks. We have conducted assessments for:
- MRO’s
- Airlines
- Warehouses
- Rail operators
- Brokers
- Corporate organizations
At the end of the assessment, the client is provided with an overall score and a roadmap to elevate operational performance within their industry.
We are experts in the project management office field. We help clients establish and execute projects within an easy to understand framework, that yields immediate impact on their business. We will stand up your PMO through training and mentoring, run the PMO for a period of time and transition to the business for sustaining results, or provide technical project management for a specific set of projects and deliverables.
Continuous Improvement is core to everything we do. We not only practice CI, but we help clients to learn and understand how CI can help to drive change within their business. We provide a range of support from immediate, quick-win activities to organizational and cultural transformation. We have a series of classroom led trainings that covers CI elements such as value stream mapping, theory of constraints, and many more topics. We take a hands-on approach to teaching CI, helping clients use these tools to bring about change in their business.
Overall, The Operations and PMO focus group strives to help clients be the best in their industry.
Case Studies
Fortune 500 Airline
The client was a relatively young company created to design and manufacture aircraft interior components to support both retrofit fleet interior upgrades as well as line fit for new delivery aircraft. They were experiencing challenges in delivering products on schedule, due to a lack of a robust project management plans, procedures and cadence to effectively engage numerous major projects simultaneously. The client also desired to implement select continuous improvement tools, including root cause analysis, to drive employee engagement.
Oliver Wyman CAVOK instituted a PMO and Continuous Improvement structure to support the client. The PMO approach included the development of a project charter and project plans for three active projects, set up of standard cadence, daily and weekly reports, and documentation of SOP and training. Document SOP and conduct training. The CI approach included conducting a Supplier Production Schedule Assessment, initiation of a Root Cause Analysis (RCA), facilitation of a Value Stream Mapping (VSM) event and develop a prioritized action plan as well as the leadership of a Hoshin Kanri workshop
On the PMO phase of the approach, the results were the establishment of a single project plan for multiple departments, and up-to-date and accurate status and forecast for all three project plans. On the CI phase of the approach, implementation of an active RCA process led by the client for cross-functional teams, supplier weekly production reporting (planned vs. actual) were both successful.
The establishment of a PMO structure led to a reduction in missed milestones on all active projects. Implementation of CI led to the VSM future state achieving a >60% score in process time.