Publications

The client, a large North American air carrier, has obtained their single operating certificate and has technical data that is being managed in a content management system that is no longer supported by the client or the vendor. The technical data is unusable in its current format and requires conversion to assimilate into the client’s content management environment.

CAVOK technical writers interviewed the client’s technical publications team to understand their requirements around how this technical data should be authored and distributed in the post-SOC environment. We also reviewed XML data from the client’s suppliers to determine the best XML schema for conversion, with a focus on minimal change management efforts for the client.

Oliver Wyman CAVOK recommended and performed an XML to XML conversion into a bespoke XML schema that aligned with the other XML technical data the client was responsible for authoring and distributing. The client was able to reduce the overall content revision life-cycle by 42%, eliminate a previously manual quality assurance process, and reduce overall department headcount.

Oliver Wyman CAVOK provided the client with the framework to start leveraging XML in all their technical documentation with an easy-to-use XML structure and modular template, enhancing their ability to accurate technical data to the field in multiple output formats.

Large manual revision backlog and constrained resources for 130 aircraft for a mid-size US regional carrier with 100 distinct internal manuals and, 60 controlled libraries for distribution. Assessment needed of current technical publication management with recommended solution – with special focus on outsourcing while leveraging modern tools and in-house staff capabilities.

Conducted and moderated solution design workshops, drafted a joint procedures manual for the collaboration between Oliver Wyman CAVOK and the client relating to technical publications. Defined key performance indicators and guaranteed turn times for the manual suite. Conducted knowledge transfer and training sessions for the client’s staff on the solution design, tools and procedures. Defined a program and conducted guided support for a transition phase from the client to the Oliver Wyman CAVOK team. Assumed all responsibilities from the client for steady state management and maintenance of >100 manuals from writing and editing to distribution. Transitioned the client’s manuals using the Oliver Wyman CAVOK CDMS platform for workflows, version control and assignments.

Decreased time span for revision cycles, streamlined processing and distribution methods, reduced content related audit findings, simplified manual structure across all departments, fully outsourced the Technical Publications department, right-sized internal staff needs, and adopted modern tools.

Oliver Wyman CAVOK has successfully managed the functions at an operational level for this client for over 4 years resulting in a 537% improvement in revision turn times.